Continuous Quality Improvement

What is CQI?

Continuous Quality Improvement (CQI) is an activity that looks at processes and outcomes in the hopes of ultimately improving practices and care. It is meant to drive culture changes and provide feedback on how the system is doing. The goals of CQI are to find and fix problems in a positive matter and improve the overall system performance by looking at the bigger picture and not just individual performance. While CQI is primarily driven by data and feedback, other important key elements include: accountability, data quality, leadership, input from all levels of stakeholders, teamwork, education and continuous review of progress. Once an initiative is implemented, the process is reevaluated and updated as needed in a continuous loop.

The EMS Department uses CQI to ensure that it is meeting objectives, delivering efficient and effective patient care, meeting standards and regulations, and enhancing the safety and well-being of the public. We work closely with our hospital partners, Tidewater EMS Council (TEMS) and other agencies to accomplish our goals.

The Department’s CQI Coordinator is Captain Will Shackelford, who can be reached via email at WShackel@vbgov.com. If, at any time, you have any questions or feedback about our CQI program, please do not hesitate to contact him.

Program resources:

Project pages:

Documentation Series

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